At Graxylonkriz, customer satisfaction is our priority. We want you to be completely happy with your curtain and textile purchases. This Return Policy outlines the terms and conditions for returns and exchanges. It is intended to comply with applicable French consumer protection law (Code de la consommation) where relevant to our sales and services.
General Return Guidelines
We accept returns under the following conditions:
- Items must be returned within 14 days of delivery
- Products must be unused, unwashed, and in original packaging
- All original tags and labels must be attached
- Proof of purchase is required for all returns
Custom and Made-to-Order Items
Due to the personalized nature of custom curtains and made-to-order textile products, the following conditions apply:
- Custom curtains made to your specific measurements are non-refundable
- Custom fabric orders cannot be returned
- Personalized items are not eligible for exchange
We encourage all customers to carefully review measurements and fabric choices during the consultation process to ensure satisfaction with custom orders.
Defective or Damaged Items
If you receive a defective or damaged product:
- Contact us within 48 hours of delivery
- Provide photos documenting the defect or damage
- We will arrange for inspection and replacement or refund as appropriate
- Shipping costs for defective items will be covered by Graxylonkriz
Installation Services
Installation services are non-refundable once completed. If you are dissatisfied with an installation:
- Contact us within 7 days of installation completion
- Our team will assess the situation and make necessary adjustments
- Re-installation may be provided at no additional cost if the original work did not meet our standards
How to Initiate a Return
To begin the return process:
- Contact our customer service team by email or phone
- Provide your order number and reason for return
- Wait for return authorization and instructions
- Ship items back using a trackable shipping method
- Include a copy of your receipt with the return shipment
Refund Processing
Once we receive and inspect your returned items:
- Refunds are processed within 10 business days
- Refunds will be issued to the original payment method
- Shipping charges are non-refundable unless the return is due to our error
- You will receive email confirmation when your refund is processed
Exchanges
If you would like to exchange a product for a different size, color, or style:
- Contact us within 14 days of delivery
- Product must meet return eligibility requirements
- Price differences will be charged or refunded accordingly
- Exchange availability depends on current stock
Contact Us
For questions about returns or to initiate a return request, please contact:
Graxylonkriz
9 Rue de Passy, 75016 Paris, France
Email: service@graxylonkriz.world
Phone: +3 31 42 15 56 54